Nail salon policie
Nail salon policie
1. Appointment and Scheduling
- Booking: Clients should book appointments in advance. Walk-ins are welcome based on availability.
- Cancellations: Require a 24-hour notice for cancellations or rescheduling to avoid a cancellation fee $20.00 dollars
- Late Arrivals: Late arrivals may result in a shortened service or rescheduling. More than 15 minutes late may require rescheduling with a $20.00 dollars fee.
2. Health and Safety
- Sanitization: All tools and equipment are sanitized between clients. Workstations are cleaned regularly.
- Client Health: Clients with contagious conditions (fungal infections) should reschedule until the condition is resolved.
- Staff Health: Staff must adhere to health protocols and stay home if they are sick.
3. Payment and Refunds
- Payment Methods: Acceptable payment methods include cash, credit/debit cards, and digital payments.
- Refunds: No refunds on services, but complimentary touch-ups may be provided if issues arise within a specific timeframe (48 hours).
4. Conduct and Courtesy
- Behavior: Respectful behavior is expected from both clients and staff. Disruptive or inappropriate behavior will not be tolerated.
- Children: Children must be supervised at all times. Services for children under a certain age (12 year old) may require a guardian present.
5. Service Policies
- Consultations: Consultations are available for new clients to discuss service options and preferences.
- Service Changes: Any changes to the service should be communicated before the service begins. Additional charges may apply for changes.
- Allergies: Clients should inform staff of any allergies or sensitivities prior to services.
6. COVID-19 Policies (if applicable)
- Masks: Are not required for staff or clients.
- Sanitizer: Hand sanitizer should be used upon entering the salon.
7. Gift Certificates and Promotions
- Gift Certificates: Gift certificates are non-refundable and must be presented at the time of service.
- Promotions: Promotional offers are subject to specific terms and conditions and cannot be combined with other offers.
8. Privacy
- Client Information: All client information is confidential and used only for service purposes.
- Photography: No photography or videography without consent from the client and staff.
9. Personal Belongings
- Liability: The salon is not responsible for lost or damaged personal belongings. Clients are advised to keep valuables safe.
10. Complaints and Feedback
- Complaints: Any complaints should be directed to management for resolution.
- Feedback: Feedback is welcome and encouraged to improve services.
FAQ
Frequently Asked Questions
We offer a wide range of services including manicures, pedicures, gel nails, acrylic nails, nail art, and more. For a full list of services, please visit our [services page].
While walk-ins are welcome, we recommend making an appointment to ensure availability and reduce wait times. You can book an appointment online, by phone, or in person.
We prioritize the health and safety of our clients by following strict sanitation protocols. All tools and equipment are sterilized before each use, and we use disposable liners for pedicure tubs. Our salon is cleaned and disinfected regularly.
For the best results, please arrive with clean, polish-free nails. If you have existing gel or acrylic nails, let us know so we can schedule extra time for removal if necessary.
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees. You can cancel by calling the salon or using our online booking system.
Yes, we offer gift certificates that can be purchased in the salon or online. They make perfect gifts for any occasion!
Absolutely! If you have a specific color or brand you prefer, feel free to bring it to your appointment.
With proper care, gel nails typically last 2-3 weeks and acrylic nails can last up to 3-4 weeks. Regular maintenance and touch-ups will help extend their longevity.
If you experience any discomfort or a reaction, please contact us immediately. We can provide guidance and recommend the best course of action.
Yes, we offer customized nail services for weddings, parties, and other special events. Please contact us to discuss your needs and schedule a consultation.
We accept cash, credit/debit cards, and mobile payment options.
Yes, we have free parking available for our clients right in front of the salon.
